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Privacy Policy

Effective Date: June 1, 2026

Company Information and Data ControllerSinoMentor is operated by Yibai Yanpeiying (Tianjin) Cultural Development Co., Ltd.Unified Social Credit Code: 91120111MADX384JX8
Registered Address: Southwest 200 meters from the intersection of Jinlai Road and Guangming Road, Xiaonanhe Village, Jingwu Town, Xiqing District, Tianjin, People's Republic of China
General Contact: [email protected]
Legal Contact: [email protected]
Website: https://sinomentor.comThis Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or use our services.By using our website or services, you agree to the practices described in this Privacy Policy.Information We CollectInformation You Provide DirectlyWe may collect: name, email address, phone number, country or region, language level, learning goals, scheduling preferences, messages and inquiries, information provided during sessions, and information submitted through forms.Payment InformationPayments are processed by Paddle.com Market Limited, our Merchant of Record. We do not store your complete payment card information. Paddle may collect and process payment-related information in accordance with its own privacy policies.Session and Service InformationWe may collect: appointment and scheduling information, attendance records, session history, learning preferences, progress information, and communication records.Sessions are not recorded by default. Recordings may only be created upon request and with mutual agreement.Automatically Collected InformationWhen you visit our website, certain information may be collected automatically, including: IP address, browser type, device information, operating system, language settings, referring pages, pages visited, date and time of access, and website usage data.How We Use Your InformationWe use your information to: provide and improve our services, schedule sessions via Acuity Scheduling, process payments via Paddle, communicate with you, provide customer support, personalize learning experiences, analyze website performance, prevent fraud and abuse, comply with legal obligations, and protect our rights and interests.Third-Party Service ProvidersWe use the following third-party service providers that may process certain information on our behalf or as independent controllers:Payment Processing: Paddle.com Market Limited acts as our Merchant of Record and processes payments securely.Scheduling: Acuity Scheduling is used to manage session booking, availability, and session credit tracking.Learning Platform: ClassIn is used to deliver all lessons and sessions.Forms: Tally is used to collect inquiries and information through forms on our website.Communication: We may use Gmail and WhatsApp to communicate with users.Analytics: We may use Google Analytics and Microsoft Clarity to understand website performance and improve user experience.Advertising: We may use Meta Pixel and Google Ads conversion tracking to measure advertising effectiveness.Embedded Media: Embedded content from third-party providers, including YouTube, may collect information according to their own privacy policies.Each provider operates under its own privacy policies and applicable terms.Legal Basis for ProcessingDepending on your location and applicable laws, we may process personal information based on: your consent, performance of a contract, legitimate business interests, or compliance with legal obligations.Marketing CommunicationsWe will only send marketing communications if you have opted in. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected].Unsubscribing from marketing does not affect transactional communications necessary for service delivery.Data SharingWe do not sell your personal information.We may share information with: Paddle, Acuity Scheduling, ClassIn, Tally, Google Analytics, Microsoft Clarity, Meta, Google Ads, YouTube, Gmail, WhatsApp, service providers and contractors as necessary, and legal authorities when required by law.Your first name, learning level, and relevant goals may be shared with your assigned teacher or practice partner to enable effective service delivery. We do not share your email, phone number, or payment information with teachers or practice partners unless necessary and authorized by you.International Data TransfersSinoMentor is based in China and serves clients globally. Your personal data may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.By using our services, you acknowledge and consent to such international transfers. We take reasonable measures to protect your information during transfer and processing.For clients in the European Economic Area or United Kingdom, we ensure appropriate safeguards in compliance with applicable GDPR requirements.Data RetentionWe retain personal information for as long as reasonably necessary to: provide services, comply with legal obligations, resolve disputes, enforce agreements, and protect legitimate interests.Specific retention periods:Account and identity information: duration of active service plus 24 months.
Session and learning records: duration of active service plus 12 months.
Payment transaction records: as required by applicable accounting and tax laws.
Communication records: duration of active service plus 6 months.
Website analytics data: up to 26 months.
Marketing consent records: duration of consent plus 24 months after withdrawal.When information is no longer required, it will be securely deleted or anonymized.Your RightsDepending on applicable laws and your location, you may have the right to:Access your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Withdraw consent at any time.
Request data portability.
Lodge a complaint with a relevant supervisory authority.To exercise any of these rights, contact: [email protected]. We will respond within 30 days or sooner as required by applicable law. We may request reasonable verification before processing requests.California Residents (CCPA)California residents may have additional rights including the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale of personal information. We do not sell personal information. Requests may be submitted to [email protected].Data SecurityWe implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.Children's PrivacyOur services are intended for individuals aged 18 and above. Users aged 16 to 17 may participate only with parental or legal guardian consent. We do not knowingly collect personal information from individuals under 16. If we become aware that such information has been collected, we will take reasonable steps to delete it.Third-Party WebsitesOur website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. Material changes will be communicated via email to active clients at least 14 days before taking effect. Continued use of our website or services after the effective date constitutes acceptance of the revised Privacy Policy.Contact InformationOperator: Yibai Yanpeiying (Tianjin) Cultural Development Co., Ltd.
Unified Social Credit Code: 91120111MADX384JX8
Registered Address: Southwest 200 meters from the intersection of Jinlai Road and Guangming Road, Xiaonanhe Village, Jingwu Town, Xiqing District, Tianjin, People's Republic of China
General Contact: [email protected]
Legal Contact: [email protected]
Website: https://sinomentor.com
Timezone: China Standard Time (UTC+8)